Trusted Tech Team yesterday announced the expansion of its operations, which involved moving to an 32,000+ square feet office space to accommodate more in-house experts. The Orange County-based company surpassed its revenue goal in 2022 by over $53 million, allowing it to triple its employee headcount and increase office square footage by over 550% in the past year. Trusted Tech Team now has over 150 employees working out of its headquarters in Irvine, California.
As a Microsoft Gold Partner, Microsoft CSP Direct Partner, and Microsoft Cloud Solutions Provider, Trusted Tech Team caters to mid-to-enterprise-sized organizations in North America. The company’s in-house, multi-certified, U.S.-based engineers are committed to simplifying licensing and infrastructure decisions for IT departments at a fraction of the industry-standard costs and reducing its clients' software expenses by up to 20% in many cases. Additionally, the company’s commitment to providing a high-quality customer experience with around-the-clock support has helped sustain its rapid growth, even as most of the market downsized.
One of Trusted Tech Team’s biggest obstacles has been attracting enough talented, U.S.-based support engineers to keep up with its meteoric growth, but with its compelling culture that breeds excellence and stunning new office, the company is able to consistently secure world-class talent. In order to differentiate from competitors, Trusted Tech Team has committed to a philosophy of human-to-human interactions and outstanding service for customers. According to Glen Patton, Senior Network Engineer at Oblon,
The team works relentlessly to understand each product, and every client's needs better than anyone else in the industry. The company's technical support and fulfillment teams are among the best in the world, and are committed, around the clock, to ensure a personalized and optimized client experience.
Julian Hamood, Founder & President of Trusted Tech Team
I’m proud of the impact we’ve been able to have on the North American market. We’re growing faster than we could have ever anticipated. I remember when we were a small team of eight people, only a few years ago, with a shared vision of raising the bar when it comes to alleviating the IT sector’s biggest frustrations. We’ve outperformed all of our competitors by continuously increasing the value we provide, and our high customer retention rate speaks to the efficacy of our model.
Lisa Cheng, Sr Business Development Representative at Trusted Tech Team
Our team works hard and plays hard. It feels like we are breaking a record every day, and the company is always surprising us with events and rewards. Our corporate culture is the best,
Julian Garsdean, Chief Operating Officer of Trusted Tech Team
Our support response and SLA timelines, outperform the industry standard by an extravagant margin, which is just one of the many ways we deliver unparalleled value to our customers
