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What can passengers on canceled Southwest Airlines flights do?

(CNN) - They. Now you have to stay in a hotel and pay for dinner or see how you can rent a car. It's a question many frustrated Southwest Airlines customers ask themselves of the thousands of canceled flights over the weekend and Monday. Beyond changing a passenger's reservation or...
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travelersunited.org

Should passengers pay baggage fees for delayed checked luggage?

Should passengers pay for services not delivered — namely checked-baggage fees?. This column was taken from a set of comments presented by Travelers United to DOT regarding an NPRM for refunding baggage fees. The comments show why airlines must deliver their checked baggage on time. The definition of “on-time” is...
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travelersunited.org

A new leisure/business travel paradigm builds

A report shows a new leisure/business travel paradigm struggling to regain traction after the COVID-19 pandemic. This post was written for the most part by a team of analysts. Travelers United is presenting the salient points of the new leisure/business travel reality here. Customer experience (CX) is the kingpin when it comes to the return of travel. This is true of both business and leisure travel.
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