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Salesforce, Zoom lead $580M investment in call center software company

Salesforce (NYSE:CRM), ServiceNow (NYSE:NOW) and Zoom (NASDAQ:ZM) have invested in software provider Genesys Cloud Services, helping the company raise $580 million at a $21 billion valuation. The venture arms of Salesforce (CRM) and ServiceNow (NOW) participated in the funding, while Zoom (ZM) directly invested in Genesys, which makes software for...
BUSINESS
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ServiceNow: High Quality Business And Growth At Reasonable Price

ServiceNow is a leader of the digital revolution by offering a cloud-based platform with tools and services to create smart workflows. In recent weeks, there has been a clear shift in market sentiment. In particular, high-growth stocks performed above average since Corona caused a massive correction. Shares such as Sea (SE), CrowdStrike (CRWD) or Roku (ROKU) lost more than 30% of their value within one month. These losses are primarily due to the expectation of higher interest rates, which makes the already highly valued growth stocks appear less attractive. After Salesforce (CRM) had already fallen by 10% in regular trading Tuesday after a slightly conservative outlook, DocuSign (DOCU) caused a slight sell-off in software stocks on Friday with statements regarding the normalization of business after the Corona Boost.
MARKETS
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Harvard Health

Harvard Business School appoints Elizabeth Clark chief information officer

Harvard Business School (HBS) announced the appointment of Elizabeth Clark to the role of chief information officer, effective Jan. 3, 2022. She will oversee a talented group of information technology (IT) professionals committed to helping advance the teaching, learning, research, and administrative mission of HBS. “HBS is a large and...
ECONOMY
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TRENDING TOPICS
channele2e.com

Synoptek Acquires ServiceNow ITSM Partner Rapid Technologies

Synoptek, a global IT consulting firm and Top 250 Public Cloud MSP, has acquired Elite ServiceNow partner Rapid Technologies. The deal reinforces a growing worldwide trend that matches MSPs (managed IT services providers) with ServiceNow consulting, deployment and management expertise. Financial terms of the deal were not disclosed. This is...
SOFTWARE
amazon.com

Taking the Trouble Out of Ticketing with ServiceNow and AWS Support APIs

By Peter White, Integration Product Architect – DXC Technology. By Dan Hattrup, PhD, Customer Solution Manager – AWS. A fundamental component of the Operational Excellence pillar of the AWS Well-Architected Framework is evolving your environment, incorporating continuous improvement over time. Moving to the cloud should be transformational for a business,...
SOFTWARE
Investor's Business Daily

Test Time For Tech As Nvidia, Microsoft, Face Pressure; Tesla Stock Tests Key Level

On Friday, the market outlook in The Big Picture turned to "market in correction." The volatile action in leading growth stocks like Tesla (TSLA), Nvidia (NVDA), Microsoft (MSFT), Alphabet (GOOGL) and Advanced Micro Devices (AMD) reflects that downgrade in market trend. The Innovator IBD 50 Fund (FFTY) ETF, which tracks...
STOCKS
helpnetsecurity.com

How proactive are companies when managing data?

33 percent of U.S. companies are not proactively putting in place systems to monitor, warehouse and protect their internal data, despite growing international regulations mandating it and heightened legal risks associated with data theft, a BigID and ServiceNow report reveals. The joint study also found that American companies don’t tackle...
BUSINESS
calcalistech.com

Yair Snir, Dell Technologies Capital: The data revolution hasn’t started yet

“There needs to be a clear line between the founders/company management role and the board/investors role: The board should advise, support, help and create value for the company in any way that makes sense for the entrepreneurs/company management. The company management has to make the decisions, execute upon them and take full credit for the success. Some investors are confused about their role,” says Yair Snir, Managing Director & VP at Dell Technologies Capital.
BUSINESS
aithority.com

AMS Workplace Technology Announces Alliance with IWMS Leader Nuvolo

AMS Workplace Technology (AMS), a leading Integrated Workplace Management System (IWMS) provider, announced that the company has joined the Nuvolo partner ecosystem. This partnership allows AMS to bring Nuvolo Connected Workplace, Built on NOW™, to customers looking to implement space and facilities management solutions. This partnership will also enable AMS to offer emerging solutions such as Operational Technology (OT) Security to customers. The Nuvolo OT Security solution enables rapid device remediation against threats and vulnerabilities to expedite cyber security response, ensuring that OT devices are protected.
SOFTWARE
Orange County Business Journal

Synoptek Buys Rapid Technologies

Irvine-based IT consulting and services provider Synoptek has acquired Colorado-based Rapid Technologies, a ServiceNow partner providing consulting, implementation and managed services. The purchase price was not disclosed. “As we continue to build up our resources to support customer needs, acquiring Rapid Technologies was both a strategic decision and seamless fit,”...
IRVINE, CA

The Funded: Genesys' valuation just hit $21B, thanks to Salesforce, Zoom and ServiceNow

Genesys' soaring valuation reflects the huge demand for call center software in the wake of the Covid-19 pandemic. Our C-Suite Awards recognize Silicon Valley's top executives for their contribution and commitment to the community and their outstanding professional performance. © 2021 American City Business Journals. All rights reserved. Use of...
SAN FRANCISCO, CA
com-unik.info

Beaumont Asset Management L.L.C. Boosts Stake in ServiceNow, Inc. (NYSE:NOW)

Beaumont Asset Management L.L.C. increased its stake in ServiceNow, Inc. (NYSE:NOW) by 5.4% during the third quarter, according to its most recent filing with the Securities and Exchange Commission. The firm owned 5,796 shares of the information technology services provider’s stock after purchasing an additional 295 shares during the quarter. ServiceNow makes up approximately 2.7% of Beaumont Asset Management L.L.C.’s portfolio, making the stock its 8th biggest holding. Beaumont Asset Management L.L.C.’s holdings in ServiceNow were worth $3,607,000 at the end of the most recent reporting period.
STOCKS
themiddlemarket.com

Synoptek Expands with Rapid Technologies

Synoptek, a provider of global IT consulting, has acquired Rapid Technologies, an Elite ServiceNow partner providing consulting, implementation and managed services for ServiceNow’s enterprise service management services. Rapid Technologies delivers consulting and implementation services for ESM project deployments. The firm has seen growth as the demand for ServiceNow guidance and...
BUSINESS
dailyresearchsheets.com

Europe Enterprise High-Productivity Application Platform Market 2021: Huge B2B opportunities 2027

Global Enterprise High-Productivity Application Platform Industry: with growing significant CAGR during 2021-2027 New Research Report on Enterprise High-Productivity Application Platform Market which covers Market Overview, Future Economic Impact, Competition by Manufacturers, Supply (Production), and Consumption Analysis Understand the influence of COVID-19 on the Enterprise High-Productivity Application Platform Market with our analysts monitoring the situation across the globe. Request Now The market research report on the global Enterprise High-Productivity Application Platform industry provides a comprehensive study of the various techniques and materials used in the production of Enterprise High-Productivity Application Platform market products. Starting from industry chain analysis to cost structure analysis, the report analyzes multiple aspects, including the production and end-use segments of the Enterprise High-Productivity Application Platform market products. The latest trends in the pharmaceutical industry have been detailed in the report to measure their impact on the production of Enterprise High-Productivity Application Platform market products. With the present market standards revealed, the Enterprise High-Productivity Application Platform market research report has also illustrated the latest strategic developments and patterns of the market players in an unbiased manner. The report serves as a presumptive business document that can help the purchasers in the global market plan their next courses towards the position of the market’s future. Get sample of this report @ https://www.marketresearchupdate.com/sample/157615 Leading key players in the Enterprise High-Productivity Application Platform market are – OutSystems, Quick Base, Mendix, ServiceNow, Salesforce, Microsoft, Oracle, Appian, Kintone, Betty Blocks, AgilePoint, Google, Uground, TrackVia, Torus Innovations, WaveMaker, Pegasystems, Zoho Product Types: On-Premises Managed Hybrid By Application/ End-user: 0-100 Users 100-500 Users Above 500 Users.
MARKETS
thejapanherald.com

IT Operations Management Market to Witness Huge Growth by 2028 | ServiceNow, Trianz, Micro Focus

JCMR recently introduced IT Operations Management study with focused approach on market size & volumes by Application, Industry particular process, product type, players, and production & Consumption analysis considering major factors, cost Structure and regulatory factors. At present, the IT Operations Management market is developing its presence and some of the key players from the complete study are ServiceNow, Trianz, Micro Focus, Happiest Minds, BMC Software, NIIT Technologies, BruckEdwards, Al Maliky, IBM, Broadcom, Pink Elephant, Linium, Cask, OpsRamp, Splunk, PwC, NTT Communications, Melillo, Qatar Computer Services, ArnettGroup.
SOFTWARE
marketscreener.com

ServiceNow : How the NBA is creating the future of employee experience

For the past 75 years, the National Basketball Association (NBA) and Women's National Basketball Association (WNBA) have delivered best-in-class experiences to fans. From e-sports to virtual reality, the league has pioneered new ways to connect fans to the game they love. Now, with ServiceNow, the NBA and WNBA are taking...
NBA
IT Business Edge

ITSM Tools: ServiceNow vs Salesforce

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas Salesforce was designed as a customer relationship management (CRM) product meant to serve sales and marketing departments. Both options offer...
SOFTWARE
itsecuritywire.com

AMS Workplace Technology Announces Alliance with IWMS Leader Nuvolo

AMS Workplace Technology (AMS), a leading Integrated Workplace Management System (IWMS) provider, announced today that the company has joined the Nuvolo partner ecosystem. This partnership allows AMS to bring Nuvolo Connected Workplace, Built on NOW™, to customers looking to implement space and facilities management solutions. This partnership will also enable AMS to offer emerging solutions such as Operational Technology (OT) Security to customers. The Nuvolo OT Security solution enables rapid device remediation against threats and vulnerabilities to expedite cyber security response, ensuring that OT devices are protected.
SOFTWARE
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