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#Samsung Mobile

The Verge

A Samsung.com ‘expert’ has been fired after speaking up about working for free

On April 14th, The Verge published a story about how Samsung’s “Experts,” who answer customer chats at Samsung.com, were being pushed by both Samsung and staffing agency Ibbu to do some customer support for free. While we spoke to a dozen experts during our reporting, only one was willing to be named in the story: Jennifer Larson.
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