The decision to implement a new technology solution is a significant one and, in many cases, a project that typically an organization is unlikely to undertake often. It is a project that requires a significant investment of money, time, and effort and so, return on investment (ROI) represents an important set of metrics that an organization should keep at the forefront of their minds. In almost all cases, the primary ROI metric is in fact a question – “How many people are now using the new software?”. This basic question should never be overlooked and I recommend asking it at the earliest stage of the project and phrasing that question differently- “How do we ensure everyone embraces our new software?”. This subtle nuance is so frequently missed or undervalued, which is understandable as so much focus is applied to the traditional method of running technology projects; the priority is delivery and subsequently, user adoption does not get the attention it requires. Like a motor car, you can build the finest, most performant engine but if you only include one seat, only a select few people will choose to drive it.