Digital transformation. It’s a hot topic in the world of business with countless articles praising its benefits, but the path toward its achievement is somewhat elusive. At its core, digital transformation is the strategic adoption of digital technologies to create a connected digital ecosystem. It’s used to improve internal processes and productivity, manage business risk, control costs, and above all else, deliver better customer experiences. With a definition like that, you’d think every business would be eager to get started. A change of this magnitude, however, is not without its challenges.