#Customer Loyalty


Project44 acquires last-mile delivery startup Convey for $255M

Project44, a Chicago, Illinois-based supply chain visibility solutions provider, today announced it has acquired last-mile delivery startup Convey for $255 million. Project44 says it and Convey will together serve the global supply chain end-to-end, offering insights to help brands deliver new direct-to-consumer and ecommerce experiences. Once a back-office process, supply...
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How Customer Engagement Strategies Will Change in the Next 5 Years

Over the next five years, the way businesses engage with customers will undergo a significant shift. Some companies are adapting well, while the rest will be left behind. Here are several critical trends and how companies can plan for a changing landscape. Death of Personalized Advertising. Much of the internet...
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Amazon expands palm-based payment option to more than 60 stores

Amazon is rapidly increasing the availability of its Amazon One contactless payment method. Initially introduced at two Seattle-area Amazon Go stores in September 2020, Amazon One is designed to let customers use their unique palm signature to pay or present a loyalty card at a store. Now, Amazon One is available at more than 60 locations at select Amazon Go, Whole Foods Market, Amazon Books, Amazon 4-star, Amazon Fresh, and Amazon Pop Up stores.
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Is it worth using the bonus at online casinos?

Providing bonuses is a promotion from the casino, which can stimulate players, increase interest and inspire new feats. They are offered by all gaming companies and are often used for newcomers to increase customer loyalty and introduce a new product, such as a game. To use online casino bonuses wisely, you need to be clear about what you’re getting and how you’re wagering them.

Passikoff: The 2021 Loyalty Leaders List

We’ve just released our 2021 Loyalty Leaders List, a cross-category examination of 1,260 brands in 112 categories. Take a look and see how real loyalty numbers match up with the real world marketplace. The saying, “The customer is always right” was coined by Harry Gordon Selfridge of Selfridge department store...

project44 acquiring last-mile delivery and Customer Experience company, Convey

Convey, a last-mile technology leader that powering Direct to Consumer delivery experiences, has been acquired by project44, an advanced visibility platform for shippers and logistics service providers, the companies announced Tuesday morning. Convey, which counts Wal-Mart and The Home Depot, among its customers, combines real-time visibility, post-purchase experiences and machine...

Thought Industries Launches Customer Learning Cloud

BOSTON, Sept. 21, 2021 /PRNewswire/ -- Thought Industries, the world's #1 platform for customer learning management (CLM), today announced its next-generation software platform to help companies create, publish and manage online and offline learning experiences for customers, partners and professionals. The new Customer Learning Cloud is specifically designed to meet the needs of modern sales, customer success and professional services teams, who know that organized, curated training is the key to faster product adoption and sustained customer loyalty.

4 Ways Payments Data Can Help Retailers Create More Commerce

As consumers and businesses adapt to a new normal, the retail sector is poised for a significant recovery through 2021. Total retail sales growth will begin to recover, rising 2.3 percent to $5.6 trillion, according to eMarketer. As retailers prepare for what will be a strong close to the year, it's critical to remember lessons learned in the past 18 months and consider new strategies for keeping your business ahead in a highly competitive market.
American Banker

Identity as a business enabler

Current methods of customer authentication are simply too complex. Consumers abandon websites due to frustrating identity friction which leads to a loss in revenue. Passwordless authentication is a growing requirement to remain competitive in all industries. Learn about the available methods and the latest tools to eliminate passwords for all...

Thought Industries’ CEO Barry Kelly Reflects on His COGNITION Keynote and the Bright Future of Customer Learning

In this morning’s COGNITION keynote, I announced and presented on the Customer Learning Economy: a growing, thriving, broad marketplace dedicated to customers, partners and professionals, an ecosystem of products and services estimated to be worth $127B. This is such an exciting time to be in the business of learning, and I’m energized by the ways in which Thought Industries is continuously pushing the boundaries of what’s possible.

Brands Rethink Return Policies to Build Customer Loyalty

More consumers are shopping online. More retailers are utilizing digital channels for sales. More martech firms are stepping in with tools for personalization. The retail industry has never been hotter. So, what’s the problem?. The shift from in-person to online shopping has created new challenges within the retail industry. Without...
Multichannel Merchant

Leveraging Customer Loyalty This Holiday Season

As we head toward the 2021 holiday season, it’s important for brands to remember that in-store shopping is still important, even as ecommerce grows exponentially, as it provides the social aspect and discovery capabilities customers enjoy. Consumers today are channel agnostic, shopping when and how they desire. They demand a...

'Customer Lifecycle' Grabs Attention Of Brands, Agencies Focus On 'Loyalty'

As the ongoing growth debate between customer retention and acquisition continues, one thing is for certain: managing the entire “customer lifecycle” is arguably the most important aspect of marketing today. Analyzing the customer lifecycle allows you to better prepare your marketing, sales, and customer service teams to turn one-time purchasers into loyal promoters. Improving customer experiences is at the top of the agenda for most CMOs but the same can’t be said of their agency counterparts, as measured by Bombora Company Surge. Agencies appear to be significantly less focused than brands on the customer lifecycle.

Invest in the Right Communication API Tools

Why is the order delayed? When will it arrive? Can the order be cancelled if it is too late? Hello?. While this is just one scenario out of countless communications across industries, it demonstrates the need for a seamless communication network across the company and the brand. With new communication technologies, social media platforms and mobile.

Noble Systems CC vs Genesys Contact Centre

The right contact centre is a crucial tool for any business. In a world where customers expect more from brands than ever, companies need a comprehensive omni-channel solution for tracking and supporting all kinds of interactions. Fortunately, there are plenty of options available. Noble Systems and Genesys are two of...

How to Expand Your Customer Base with Coupon Codes

Once Coupon A Time explains the ways of expanding your customer base using coupon codes. As competition in the e-commerce ecosystem becomes tougher, it’s becoming more and more important for brands to attract new customers and retain their existing customer base. The e-commerce ecosystem attracts new players every day, which means the rules of the game is constantly changing. To compete with the increasing number of competitors in the e-commerce ecosystem, it is crucial to keep the ball rolling. Let’s see how a successful coupon code strategy can help you attract new customers while retaining your existing customer base.

Kratom Near Me: Top 7 Places to Buy Kratom Online [main]

You can’t deny the benefits of Kratom – even though most of these are only backed up with anecdotal evidence, those who have experienced the effects for themselves swear by this magical alternative medicine. This plant has been used for centuries in southeast Asia. It may provide mood elevation along...

Do good works really have customer appeal?

In today’s world, more and more businesses are going into partnership with charities, sponsoring charitable events or finding other ways to support good causes. Many people feel a strong emotional desire to help others when they have the means to do so, but what does such activity mean for the company itself? Can it really attract more customers and increase customer loyalty? We look at the evidence and at what you should be doing if you want to make a success of it.