#Customer Experience

Why the Customer Experience is Crucial to Social Commerce Success

Amidst skyrocketing digital advertising costs and uncertain macroeconomic conditions, direct-to-consumer (DTC) brands that once relied primarily on social advertising to drive customer acquisition are now seeking new ways to reach consumers. Companies like cosmetics maker Jones Road Beauty are shifting ad spend from early DTC mainstays Facebook and Instagram to...
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GDOL Virtual Agent Improves Customer Experience

Atlanta, GA – As part of the ongoing efforts to modernize and improve efficiency, the Georgia Department of Labor (GDOL) announced strategic improvements to its cloud-based virtual agent – an artificial intelligence (A.I.) solution that improves responsiveness and reduces customer wait times. System upgrades include enhancements to GDOL’s phone system and website chatbot, George A.I.
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How Transit Can Revolutionize the Customer Experience

TransLink is a transportation network based in Metro Vancouver. It manages buses, trains, SkyTrains, SeaBuses, and more. A commuter's experience with transportation can make or break their day. Services such as free Wi-Fi, a tracking app, and braille signage and information throughout can make a commuter experience more enjoyable and make it likely they will continue to use the service.
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LoyaltyLoop and Print Reach Announce Product Integration

LoyaltyLoop is announcing the availability of a new Print Reach Printer’s Plan integration add-on. The integration streamlines and automates the process for printers using Printer’s Plan to engage their customers for feedback and reviews. Print and graphic companies can now connect their Printer’s Plan software, both hosted and...

City of Paducah redesigns its website

The City of Paducah has redesigned its website. In making that announcement, city staff note that the purpose is "to create a more efficient digital experience for residents, businesses, and visitors. The website,, has bold imagery of Paducah locations, a clean layout with icons, and a simplified navigation structure, along with a focus on various online services."

VoIP and the Customer Experience

VoIP has revolutionised how people communicate. It allows people to make and admit calls from anywhere worldwide for a bit of the cost of traditional phone service. But what about the client experience? VoIP can be veritably easy to use, but can it be easy to understand and navigate for the average client?
Multichannel Merchant

How the Store Experience is Influenced by Ecommerce

Ecommerce has brought in an evident shift in consumer behavior, influencing wishes and habits in the store experience. While stores offer a more direct touchpoint with consumers, the convenience of ecommerce is still unmatched. More than ever, retailers need to focus on improving their in-store shopping experiences and leverage technology to create a seamless customer journey.

Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Vodafone Idea Limited (Vi) – a leading telecom service provider in India – is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to transform its digital customer service and engagement strategy and design a seamless process for addressing Google reviews.

Tackling returns: an online clothing retailer changes the game

Dealing with returns as a part of reverse logistics can be a struggle for ecommerce order fulfillment – especially in the retail and consumer goods industries. Returns are an inevitable part of ecommerce and facing this issue head-on can improve customer experience, decrease damages and reduce costs. Ecommerce Dependence...

Using Simulation Training In Contact Centers To Improve Key Metrics

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these days. As digital self-service solutions and chatbots handle simple customer inquiries, this leaves contact center agents with the toughest problems to solve. Agents are often the only human interaction brands have with their customers and prospects. So contact center and training leaders are looking for better ways to help agents solve complex problems while accelerating speed to proficiency, reducing agent attrition and improving critical KPIs such as CSAT, conversion rate and first call resolution scores.

Now Do More With No Code, Announces 10M User-Strong Appy Pie in New TVC

Appy Pie, a leading no-code app development platform with over 10 million registered users, has launched a new TV Commercial that keeps businesses of all sizes in focus. The commercial has been rolled out across US and UK TV networks and is also gaining traction on Appy Pie’s YouTube channel and other social media handles. The TVC highlights the benefits of Appy Pie’s innovative no-code tools that help businesses build and deploy enterprise-grade apps, streamline customer support, design graphic visuals, and automate daily business operations without coding.

Consumers Are Looking for Frictionless Payment Experiences this Valentine’s Day

Valentine’s Day is often a theatrical display of how far one’s affection and wallet can be stretched. In recent years, there’s been a growing consumer focus on gifting experiences in lieu of splurging on physical commodities.In fact, last year Americans spent an estimated $23.9 billion on Valentine’s Day, according to the National Retail Federation (NRF), with the trend of gifting experiences, such as hotel stays, dining out, and romantic excursions outpacing traditional items.

What is a Customer Data Platform? Why is it essential?

Business owners have to tolerate multiple issues while they collect the customers' data and create their respective records. They have to wander through various social media platforms & ultimately get little or inexact data about the customers after spending their high efforts.

How Automation Can Help Customer Service Agents

SVP & GM Product at PagerDuty, overseeing a significant platform expansion and the launch of a dozen new products and integrations. The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact the customer experience. In fact, data that our company uncovered revealed that critical incident volumes rose 6% from 2020 to 2021 and previously grew 19% from 2019 to 2020.

Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps

Powered by the Freshworks Neo platform, the Freshworks CX and CRM integrations with WhatsApp, Instagram Messaging, and Facebook Messenger, enable teams to deliver intelligent and personalized messages at scale. Freshworks Inc. announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication...

From Acorn to Oak: Transforming the Customer Journey with Product-Led Growth

From easy discovery and sign-up to effective onboarding, learn how to avoid common PX mistakes and make the most of your PLG funnel. I was introduced to product-led growth (PLG) when a client recently briefed me on a new “free” product they were launching. I made the mistake of thinking of it as a go-to-market (GTM) pricing tactic. Launch a free trial version, land and expand.

Savor the Sweetness of Simplicity: Reap the Rewards of Customer Happiness

In today's ever-evolving marketplace, it's easy for companies to forget the one thing that truly matters to customers: simplicity. One of the best-known political catchphrases turned 30 this past year. In 1992, James Carville, a strategist in Bill Clinton’s presidential campaign, wanted to boil down the importance of the struggling economy in voters’ minds with his now-famous mantra: “The economy, stupid.”

KAR Global Consolidates European Platforms to Improve Customer Experience

KAR Auction Services, Inc. d/b/a/ KAR Global (NYSE: KAR), a leading operator of digital marketplaces for wholesale used vehicles, announces the. integration of ADESA UK and ADESA GWListe into ADESA Europe’s consolidated platform. The single platform now offers vehicles from all geographies on “Consolidating platforms and making it...