Is Your Customer Service Proactive or Reactive? ‘Stronger Through Adversity’ Author Joseph Michelli Discusses.
Don’t miss the opportunity for your organization to offer customer service that is proactive as opposed to reactive. What’s the difference you may ask? Well, on today’s show Joseph Michelli, CEO of The Michelli Experience, joins us to discuss the importance of having proactive service instead of reactive service for your customers. Joseph is a New York Times best-selling author of several books including his latest book, Stronger Through Adversity.