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Jackie Potter

hiphopsince1987.com

Jackie Potter on Why Companies Must Hire Only “The Best” Talent

CEOs of large and small companies recognize the importance of delivering a better customer service experience, as reports reveal that businesses are losing more than $75 billion a year due to poor customer service. Furthermore, given the fact that PwC reports that 59% of customers will leave a company after multiple negative experiences and 17% after a single negative experience, it’s unsurprising that good customer service became a heated center on the new marketing battlefront.
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